[Resolved] Zoom Car — Exorbitant, unfair charges applied | |||||
Booking ID - JPS6TC3KJ Will never use Zoom Car's services again. (Exorbitant, unknown charges) Drop center - Sony Signal - Kormangala- Bangalore. Firstly I didn't know when I crossed the speed limit, secondly should I concentrate on the road or on the speed ? As I spoke to the Team Leader - Kamal from the call center he said the over speed was 127KMPH I'm charged Rs. 2500 for overpseding at 2KMPH? Also I might have crossed the 125KMPH mark because I was overtaking a car and there was a car coming from front, I had to cross that mark or else there would have been an accident. In a situation like this and a car without an warning alarm, do I concentrate on the rood or on the speedometer ? In this situation does the speed limit stand valid ? Who will judge that ? The car that I had taken didn't even have a basic alarm system to make me aware of the over speeding. The staff that I spoke to at the drop center was also very rude, unpleasant experience of talking to your executive. I was forced to pay the amount there. In an educated world how can your executive force someone to pay the unfair unknown charges ? Also there were some 4-5 unknown, non zoom car employees in the parking continuously looking at us and saying something, we had a female traveller with us and she was scared because of them. Previously when I crossed the 125KMPL mark there was an alarm that beeped. Kindly initiate the refund, ASAP. Kind Regards, Pranav Bhawale Was this information helpful? | |||||
May 10, 2017 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Mar 02, 2017 Zoomcar Customer Care's response Hello Pranav, Greetings! Firstly! Please accept our apologies for the inconvenience caused. We are really sorry to hear about your unfortunate experience. This is definitely not the experience we want our customers to have when Zooming with us. We completely understand your concern. Please note, we have a very strict policy towards overspeeding charges. Keeping in mind the safety of our customers we have set a limit on the speed. Hence, you have been charged for the same. As the listed policies are more in number, our fleet executives do not state any of the same to the customer, as it is already communicated through the confirmation email. However, we will note this as a feedback and will surely work on being more proactive about communicating these to our customers. Not all vehicles are fitted with the beep option when overspeeding is reported. Hence, we roll out an SMS to the customer, when overspeeding is reported. As we understand that our customers would have gone through the policy and the email sent. We do not follow up on the same. Unfortunately, we will be unable to reverse the charges levied as we have strict policies with reference to over speeding. Please refer the link in which the details are mentioned: https://www.zoomcar.com/delhi/policy#feepolicy. Please revert if you need any further details, we will be pleased to assist you. Regards, Zoomcar. | |||||
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I can understand you having strict policy, the over speeding of 2KMPH as confirmed by your Team Leader was done to avoid an accident.
What you're saying is I shouldn't have crossed that 125 mark to 127 and gotten into an accident ?
This was doen to avoid a major disaster.
Why aren't all of your cars fitted with overspending alarm ? If you have kept a speed limit you should keep an alarm too. Some cars have it and some don't is not logical. This is your fault.
While overtaking and a car coming from front I should observe the speedometer and control my speed ?
If you want to keep a speed limit keep a speed lock in your cars.
Kindly initiate the refund, ASAP.
I will surely take this forward if I don't get my refund in 10 working days.
Kind Regards,
Pranav Bhawale