[Resolved] Zoom Car — expense refund is not credited even after 20 days of trip

chiragg6

Address:

Zolo Hermoso, Sector-2, HSR Layout, Bangalore

Booking id - jps6ngkui

I have booked swift car for a trip from 14th march to 16th march. Firstly the car condition was very bad, not at all a car to be taken for a long trip, has 2 tyres as flat tyres. Have made a expense of 7, 000 including petrol and car repair during the trip. Still no refund received.

No reply from zoom car help support to mails or calls.
Ready to share my bank statement to prove i didn't received any refund from zoomcar.

Please take strict actions and help me get my refund.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Apr 19, 2020

Complaint marked as Resolved

There are some real issues with company refund process nowadays. Have seen 2-3 cases recently where zoom car says refund has been credited into the beneficiary account, but no amount has been received. Process i took - 1. I asked them to share transaction details so i can approach by bank. They didn't able to share ant transaction details as they have not made any refund payment. 2. I shared my bank statement with them for last 1 month and ask them to show me amount credited from zoomcar in the list. 3. They checked and reply back that they didnt process the refund yet.

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2020

Zoomcar Customer Care's response Hello Chirag,

Greetings!

We regret to know that you have not received the refund. Upon checking, we see that the refund is successfully settled in the account through which you have made the payment of the booking, therefore, you will have a check with the card-issuing authority to know about the transaction. Also, we have escalated the issue to our concerned team to have a check and revert to the email as soon as possible.

Regards,
Ramya. S

Apr 06, 2020

Updated by chiragg6 Hi,

Can you guys share which bank account amount is refunded.
And i can share my bank statement right away. Have a look to it and let me also know where you can see any amount credited from zoomcar.

Apr 06, 2020

Updated by chiragg6 Hi,

Please pass me Transaction details.

Verified Support

Apr 15, 2020

Zoomcar Customer Care's response Hello Chirag,

We did check the booking and see that the refund is not processed due to the situation with regard to the COVID-19. Our team is already working on this and the refund will be processed as soon as possible. We request your patience in the interim.

Regards,
Appachu
Zoomcar

Apr 16, 2020

Updated by chiragg6 HI,

Till now zoom car was saying my refund has been processed on 17th March and now zoom car is saying its not processed. I am regular user of zoom car but i never faced such a bad service as this time. Really would think twice before using zoom car next time.

Please process my refund as soon as possible.

Thanks

Apr 16, 2020

Updated by chiragg6 Hi,

Can you see above messages here. Zoom car says my refund is successfully settled in march itself. But when i shared my bank statement, you guys saying refund is not even processed.

I understand the COVID-19 situation, but the trip and refund period was mid-march when COVID-19 situation was not extreme atleast in india.

So its more than a month now, and in current scenario also banking services are working totally fine. So let me know what the issue is processing refund now.

Thanks
Chirag Gupta