[Resolved]  Zoom Car — Expensive/could not update booking/misleading customers

Address:Mumbai City, Maharashtra, 400053
Website:www.zoomcar.com/mumbai

The app/website nicely displays how many 'free' kms you can drive with you booking amount. Notice how they use the word free - absolutely misleading customers.
Every additional km was charged at 12km - that more than an uber go or ola mini as well!!
Car quality is not up to the mark, they provide base models, with minimal facilities. To add to this the cost of the rental by itself is very very expensive.
I would not advise anyone to use this service.
On top of everything listed above, there are a ton of rules you need to follow. What a waste of time!
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Jul 21, 2017
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Jun 12, 2017
Zoomcar Customer Care's response
Hello Aaron,

Greetings!

We understand your disappointment here. Kindly note, for every hour that you book, you will get an option to select the free kilometers. Depending on your journey type you can select the kilometer package. Zoom Lite gives you 5 Km free every hour you book. Zoom classic gives you 10Km free and Zoom XL gives you 15km free. Kilometers driven above the free kilometers will be charged accordingly.

We are working on adding top end vehicles to our fleet, we will note this as a feedback and we will review on the same. Please note, you will be billed as per the vehicle variant, kilometer package and duration selected.

The polices are mentioned in our website/application for your reference and to avoid any discrepancy.

Regards,
Zoomcar
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