Zoom Car — extortion by zoom car

I had made a booking of an hyundai i20 car, booking id: jps62529v.

I was informed that the portion below the door was damaged, and was asked to pay a penalty of rs 2000.

Please note the following,

1. There was no one representing zoom car in the premises, if i had raised a new damage the app didn't allow me to take car. Hence i marked as the car was in the same condition as pre-populated in the app, in that input too the said part was already damaged, as far as i can remember.

2. Additionally the area where we have to pick the car is a basement where there is insufficient lighting (Hotel ibis basement parking), this makes it all the more difficult to spot an existing damage.

Please look into the same for immediate resolution.

Regards,
Rakesh