[Resolved] Zoom Car — extra charges by zoomcar

Amruta Ghate

from Bengaluru, Karnataka

Address:

560047

After having booked zoomcar multiple times in the past, this is the first time i have had a horrible experience in bangalore. We drove for some extra kilometres for which i do not mind paying extra. However, they are charging us a fee of inr 5000 as inconvenience charges. What inconvenience they only know! First of all we did not get the car we booked, had to travel to another location to get the car and they are charging us for that. Horrible customer support. I booked a car on 29th june and ended the trip on 30th night on time along with diesel in the car. Still they are charging refuelling charges as well!

Was this information helpful?

No (0)

Yes (0)

Aug 3, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2019

Zoomcar Customer Care's response Hello Amruta,

Greetings!

We are sorry to know about the discrepancy in the billing. Please share your booking ID for our reference, we shall check on the complaint raised and we will revert with an update.

Regards,
Sowmya