[Resolved] Zoom Car — extra money charged

Anand R Krishnan

from Bengaluru, Karnataka

Address:	560017
Website:	www.zoomcar.com

I'd picked up the pedl bike at agara lake, hsr, bangalore
After using it for 15mins, i locked the cycle and dropped it back at the place i took from and tried ending the trip, but couldn't.
Later i cycled for 1km and dropped it at the docking station outside the agara lake where 10+ cycles were already docked. Again i tried ending the trip, but the app wouldn't.
Because of issue with the company app/tech i wasted 1hr trying to end the trip repeatedly and had sent multiple emails asking for support. But they do not have a number where i could talk to someone to report this isse, and the app allowed only emails.

Still i haven't gotten a resolution and i am being g charged for every 30mins at rs.3.

+1 photos

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Sep 7, 2018

Complaint marked as Resolved

Resolved within the next 3-4 days of raising complaint. Thanks

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2018

Zoomcar Customer Care's response Hello Anand,

We are sorry for the trouble caused during your trip.

Kindly share your email ID, we shall have a check on all the emails shared and we will revert with an update.

Regards,
Sowmya

Aug 18, 2018

Updated by Anand R Krishnan [protected]@gmail.com

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Comments

Sunilkumarc123456

from Tumkur, Karnataka

I booked pedal cycle number 3244443 near forum mall Bangalore. And ended trip in another station near by to forum mall.
Initially I got display on screen that trip ended but after some time I opened zoomcar app I saw that that previous cycle trip still on.
And even counting time as well as amount..

Zoomcar Customer Care's response, Aug 15, 2018

Verified Support

Hello Sunil,

Greetings!

We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority.
Link: https://www.zoomcar.com/bangalore/contactus

Regard
Wasim
Zoomcar

yMani

from Mumbai, Maharashtra

Hi i m manisha, today i booked a PDEL cycle. neither it unlocked nor i was able to end the trip. They charged me 15 rs for 2hr30 min though i have not used it for a single minute.
The costumer forum is very poor, they don't provide any customer support
Kindly help me out.
I am literally frustated.
This is happening second time with me.

Zoomcar Customer Care's response, Aug 15, 2018

Verified Support

Hello Mani,

Greetings!

We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority.
Link: https://www.zoomcar.com/bangalore/contactus

Regard
Wasim
Zoomcar