[Resolved] Zoom Car — facing issue to end the pedl trip

Nazer91

from Bengaluru, Karnataka

Address:

560068

Hi team,

I booked a cycle 3235500 from salarpuria serinity station (Bangalore) at hsr & used it for around 2 hr, but unable to end trip, each time getting "parking is full and end trip at some other station" message while trying to end the trip. I tried at different station also but i am getting the same massage. I am being charged for 3 hr 12 min ride and still the time and charge is moving. Could you please assist in ending the trip. Kindly have look on issue and help resolving on priority.

Thanks,
Mudassar

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Jan 16, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2018

Zoomcar Customer Care's response Hello Nazer,

Greetings!

We are sorry to know that the issue has been persisting.

We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.

- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions

In case you need any further details, kindly revert, we shall help you accordingly.

Regards,
Wasim