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[Resolved]  Zoom Car — fake additional charge

I have started my ride with kms shown 12335 and i ended with 12398, a total 63kms. I have opted for a limit of 80kms free. I have entered this reading in mobile app to end the trip, in front of zoomcar executive who had came to receive the car. About 1 hr later, i received a message to pay 768 more. Also, a message to auto debit from credit card was also there.
I haven’t rode the vehicle beyond permissible free kms.
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Complaint marked as Resolved Jan 28, 2019
Zoomcar customer care executive has verified the details shared by me and processed the refund.

Complaint Status


[Jan 26, 2019] Zoomcar customer support has been notified about the posted complaint.
Verified Support
Zoomcar Customer Care's response Jan 28, 2019 Hello Hemant,

Greetings!

We apologize to know about the discrepancy in the billing. Please share the booking ID for us to look into the issue and do the needful.

Regards,
Ramya. S
Complaint comments  1 Comment     Updated: ShareTweet

Comments

I have received the refund amount. Thanks for quick response.
Zoomcar Customer Care's response, Jan 29, 2019
Verified Support
Hello Hemant,

Thank you for notifying us. :)

Regards,
Sowmya

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    Zoomcar
    Customer Care Service
    Customer satisfaction rating
    60%
    Complaints
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    Zoomcar Phone
    +91 80 6748 1200
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    #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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