[Resolved] Zoom Car — fake damage charges imposed

tarun rangaraju

from Hyderabad, Telangana

Address:

500089

I had booked zoom car on 20/07/2019 with booking I'd JPS6XC88H
I have ended my trip safety and uploaded the live images of the car in zoom car app during parking and ended the trip.
When I have checked in the app next day I., e on 21/07/2019 they have imposed an damage charge of 4000 rs unneccessarily without proofs and trying to loot money from customers.
I have sent emails with car pictures but there is no response from them and customer care support number also not reachable.
Zoom cars are making fraud by charging fake charges on customers.
I have the proofs if this issue doesn't get sorted out with in few days, I am ready to take it to next level will proceed legally with proofs of car which I have.

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Aug 31, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2019

Zoomcar Customer Care's response Hello Tarun,

Greetings!

We are sorry for the trouble and discrepancy in the charge. We see that the charges levied are invalid and the same has been reversed. Once again, we are sorry for the inconvenience caused.

Regards,
Guru Kiran
Zoomcar