[Resolved] Zoom Car — fake damage from zoomcar
RaRavi Kumar AG on Mar 5, 2018
It was horrible experience from zoom car i was taken car in the month of feb booking id jps62grf0 this was my first booking in zoom car while taking car driver ask about check in after everything process i whoud have ask him earlier scratches he said take video for scratches i took video also, after check out some one came and collect the car he never ask anything about scratches after 30 min he was # fellow calling and telling scratches happen how come after 30 min scratch
Kindly answe me my below points
1) i would have asking images while check out time driver has taken along with properties
2) i was communicating with your mail always without providing relevant information you people are proceeding legal action
3) kindly stop making money from innocent people
4) myself will promote this issue as social media untill getting my justice
Kindly take it high priority on this if not if happen anything zoom car relented bad impression i m not responsible
Complaint marked as Resolved Mar 5, 2018
[Mar 05, 2018] Zoom Car customer support has been notified about the posted complaint.
Verified SupportZoom Car Customer Care's response, Mar 05, 2018
We understand your concern here and we did check the above issue and see that our team has already reached out to you and shared an update on the above issue.
Upon checking, we see that the damage is not present in the pickup video which was shared. As the charges are valid, we will be unable to reverse the same.
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Zoom Car - No help from Zoom for 4 hours on the highway after a breakdown. Instead charged for 5k for vehicle damages.