Zoom Car — false accusations and charges for missing document

Address:Bangalore, Karnataka
Website:www.zoomcar.com

It’s very important that i share this to let all people know to remain extremely cautious and aware of cheap money-making ways of this so called company called zoomcar. I had no idea that they could mentally torture their customers to this level. So here’s exactly what happened. I had booked maruti swift for one day trip to mysore and had to pickup the car from a residential area rather than a regular zoomcar site and so i reached the location and got highly disappointed when i saw the car’s condition. It had extremely dirty interiors and exteriors and all the documents kept in dashboard were very badly crumbled so before starting with journey, i called the zoomcar customer care and told them that car was not at all in a good condition so i needed an alternative but they apologized and said that i could take it to a local garage and all the amount for cleaning would be reimbursed so i continued with my journey and after returning the car, i uploaded the reciepts for the fuel payments done during my journey, also i knew that i would be charged for the extra kms which obviously was acceptable and i paid the amount for the same on their website but suddenly one day later, i opened the app to see if the amount due for the fuel payment which was rs 350, has been reimbursed or not but to my shock, i saw that an outstanding amount of 10, 000-350 (For the fuel cost reimbursement) ie. Rs 9650 has been charged and being completely unaware of the reason for the same, i tried reaching their customer care and was told that someone would get in touch with me soon regarding this issue and since past one week i have talked to multiple zoomcar personals repeatedly explaining my concern and hoping for some consideration from their side but all they told me was that the owner of the car has said that rc is missing from the car and they crosschecked so the amount is valid and i will have to pay it. I tried discussing this with them, that i was not at fault and how would taking the rc card or misplacing it would benefit me in anyway and what proof do they have that i have taken the rc card but i was clueless then that all they want to do is to mentally harass me. I am shocked with the amount of ruthlessness and inconsideration that zoomcar has towards their customers but atleast now i know all that matters to them is to randomly make money out of their customers based on baseless accusations because ofcourse it is mentioned in their policy so they have the right to claim whatever they wish to without even presenting any proof to the customer that the claim that has been made is not false! This entire situation has just left me completely helpless and i am supposed to pay an amount of 10, 000 rupees to this shameful company without any reason.
This company deserves to be shut down. The worst car rental service experience and i deeply hope that no one makes any booking with them in the future. It would be great if you could help me get out of this situation along with the valid refund of rs 350 that i should get for the fuel cost.
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I tóok a pedl ride but in return while ending the trip it was constantly saying that i have to go to the station whereas i was right at thd station and i also tried another station beside but it said the same thing

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    #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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