[Resolved]  Zoom Car — false accusations of car damage

Hello.This is regarding the zoomcar. I booked through the zoomcar app on 27 October 2018 for a 11 hour long trip for 55 kms limit.I returned the car at around 6:30 PM at Kailash Colony zoomcar agent in Delhi, and the zoomcar agent happily waved us goodbie reporting NO damage and no complaints against the car.
Next day when i opened the zoomcar app to see refund status, it showed me an outstanding payment due of around 10, 000 Rs. I was shocked as nothing was done by my side. I called the customer care to which the agent said that the car is damaged from under side by a hit or something and was checked during servicing of car later. My case is due as i am strictly standing against these false accusations.
I had the worse experience with zoomcar. Can't refer anyone to take zoomcar, instead go By taking cabs or arrange other means of transportation.
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Dec 1, 2018
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Oct 30, 2018
Zoomcar Customer Care's response
Hello Anshudabar,

Greetings!

We are sorry if there is any discrepancy in the charges. Kindly share us the booking ID to have a check and assist you on the same.

Regards,
Imran
Zoomcar
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