[Resolved] Zoom Car — false billing

Purugowda

from Bengaluru, Karnataka

Address:

560043

Booking ID JPS6BWW0N
Complaint against wrong billing.
We had used the zoom car from 27th May to 30th May 2019 from Kochi airport to Kochi airport.
The Executive droped the car to us and there was no visible damage to vehicle when we picked up and a executive picked up the car from us with no damages when he picked up.
The executive also inspected the car during the drop off time for all the damages, documents, spares and fuel percentage. Everything was fine and he shared the OTP to us.
The app also showed that the booking is completed and a refund of Rs.4700 is initiated. But after we reached bangalore received a message, i got a message telling Rs. 4000 charged for damage charges. We are unable the get the complete invoice copy too.
There was no damage to the vehicle when we dropped the vehicle to your executive at the airport.
But latter your team had updated a photo and charged Rs. 4000 for damage charges.
When ever we try calling the customer care number it does not connect and for the email we write we just get a reply saying the charges are valid.
Kindly look into the issue and refund Rs. 4000/- which is falsely charged.
With regards
Purushothama
[protected]

+1 photos

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Jul 23, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2019

Zoomcar Customer Care's response Hello Purushothama,

Greetings!

Based on the escalation raised we did check the booking. Upon checking, we find that our representatives have shared an update on the charges levied on the booking.

We found that the charges are valid, therefore, we will not be able to reverse/reduce the damage charges levied on the booking.

Hoping for your kind understanding in this regard.

Regards,
Sowmya