[Resolved] Zoom Car — false charges and harassment by email | |||
This is regarding my booking id with Zoom car - JPS6BOUF9 CASE:1244808 I've taken Mahindra XUV 100 on May 1st 2019. The vehicle pick up address in my app shown as Keys hotel, Plot No-6 1st Phase Industrial Area ITPL Road, Opp Graphite India, 560068 Bangalore, India See the booking photo and to my surprise it was not there and the person over there just gave a weird smile to refresh and check app again, the new address now is Brookefield mall (Kundanahalli gate), in traffic it took almost 1 hr to reach car and the overall journey wasted by 2 hrs. Now the interesting point and the harrasment I am facing from Zoom car, I have been given the CAR with fuel @ 33% - 11.33 ltrs. Attached is the snapshot of sms I got, also the overall trip I have driven almost 590 Kms with fuel filled for around Rs.1970 and Rs.500 and returned the vehicle back with some 40% fuel which is more than what I took it. Attached the bill copy of Rs.1970, other Rs.500 diesel in remote location in Tumkur, so in this case I should get a refund but the Zoom car guys are irritating me to pay an amount of 3488 as outstanding. I want to go to police to sue this guys but before want to post here to get an answer please Was this information helpful? | |||
Aug 3, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jun 23, 2019 Zoomcar Customer Care's response Hello Suneel, Greetings! We see that you have exceeded the free kilometers, hence, you had been charged for the same. Also, the booking was made under the no fuel package. We regret we will not be able to process the refund of the amount spent on fuel. Regards, Ramya. S Jun 24, 2019 Updated by suneelkv Hi Ramya, Well in that case remove that outstanding amount of Rs.3488 which is currently showing in my app, this is so irritating to see the bill when I am not liable to it by any means. And also answer my question, when the car pick up point is somewhere else why does the app and your auto emails direct to a different place, is that a business tactic to misguide the customer and kill his time so that his plan shall go for a toss ? You are really answerable to this too Regards, Suneel  Verified Support Jun 30, 2019 Zoomcar Customer Care's response Hello Suneel, Upon checking, we see that there is no issue in the app, we request you to share if any screenshot for our reference, so that we can look into the issue and resolve the same. Regards, Ramya Jun 30, 2019 Updated by suneelkv Hi Ramya, PFA  Verified Support Jul 03, 2019 Zoomcar Customer Care's response Hello Suneel, We require the screenshot of the location which was guided incorrectly for us to check the same. Regards, Ramya. S | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
46%
Complaints
5656
Pending
12
Resolved
2592
View all 5656 Zoomcar reviews & complaints
+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
View all Zoomcar contact information
I have already shared the snapshot of what it shows in my app, and the address says Keys hotel, but the car was picked up from AECS layout.
Anyways coming to the other point I am still getting some email from your customer care regarding the outstanding amount, this is the last time I want to tell you hence forth any emails I see which I am not liable for, I would really take this issue serious and would like to face you people in court.
The evidences of FB support with Zoom car and the bills I have I would feel are sufficient to sue you guys.
Don't take to that level.
-Suneel
We understand your disappointment here, however, we did check the above issue and see that the booking is confirmed based on the inputs selected from your end. We see that an option was shown while making the booking that the exact pickup location would be within the radius of 6-9 kilometer from the pickup hub and the details regarding the exact location will be shared 2-4 hours prior to your booking start time. As the booking has been confirmed Keys Hotel - whitefield - Bangalore ( Pickup hub), the details regarding the exact location have been sent on 02/05/2019 04:40 PM through an SMS. Hence, you had to pick the vehicle from the shared location. Also, we see that the distance between the exact location and the pickup hub is between 2-3 kilometers.
Regards,
Appachu
Zoomcar