[Resolved]  Zoom Car — false charges asking me to pay 10000/- rs

Address:560086

I have been called multiple time to make payment and they are sending me recovery notice i have explained then clearly that it is not been done in my booking i have dropped the car at the location at 1:00 pm on 27th oct 2018 when i have end the booking i have clearly checked everything and ended it after a day i received a notification on my zoomcar app that i have been charged for accidental charges when i asked them for clarification they are sending me damage pictures of the car which is not vaild i have asked them why was it not checked at the time of deliver or immediately notify me they have no answer.

They are charging me 10000 /-rs for front bumper damage

Hi annepogu,

Greetings from zoomcar!

Thank you for writing in.

With reference to your mail regarding booking id jps644pg3, we apologize for the inconvenience caused to you. However, we request you to kindly share the properties (Date and time) of the shared images, so we can check the same and assist you further. Hence, we request you to understand and co-operate on the same.

Feel free to contact us for further queries.

Regards,
Rekha
Team zoomcar

Above email is been sent by them and below email is my response

Hello team,

This is purely harassment against me as i have already stated that accident is not done when i picked it or dropped off...

1. Please share the picture with exact date and time when i dropped the car.

2. I have already sent you pictures of the car with date and time and i dropped the car at 12:30 pm oct 27 2018 please provide the same details i will surely make a payment

3. When i dropped the car i completely made a pure investigation and dropped it without any damage
+4 photos
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Jan 12, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Dec 10, 2018
Zoomcar Customer Care's response
Hello Noel,

Greetings!

We do understand your concern here.

We did investigate the above issue and see that the charges are appropriately levied on the booking as per the policy as you have damaged the vehicle during your reservation. We regret to inform that we will be unable to reverse/reduce the charges.

Hoping for your kind understanding in this regard.

Regards,
Ramya. S
Dec 11, 2018
Updated by Noel Raymond
Hello Ramya,

what investigation are you talking about i have made no damage mean i have not done it please get a proof of the damage with date and time i will pay for that not for unnecessary things.

Regards
Noel Raymond.
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