[Resolved]  Zoom Car — false damage charge has been charged

Address:	500070
Website:	www.zoomcar.com

My booking id : JPS6XUFYS car model : BALENO
i have booked zoom car on 20 august and ended my ride on 21 august. i paid 6074 rs for my ride which includes 2999 refundable deposit.
i found dirty and damaged car under worst condition car number is TS07UH1238 which is not even worth for what i have paid.i myself cleaned windshield and rear windshield and cleaned all 4 car mats.i have video graphed all the damages to the car and kept aside. i have contacted to zoom car customer service executive after a long conversation she suggested me to go to nearby zoom car executive i.e, zoom car executive who is present at samshabad airport which is 30 kms from my location we are on a hurry so we decided to keep it aside.i even filled car with diesel of rs 1500. after completion of ride the car was unable to get locked for that i have waited at the location for more than half an hour and tried contacting customer care service which i'm not able to connect. at last we locked the car and we left the location.finally when i came across the invoice of ride i found that i have charged with damage fee of 8000 rs.i took up the issue with zoom car they cancelled 4000 rs and charged me left over 4000 rs.i enquired zoom car they gave me shocking answer that they charged 4000 rs for damage caused to spare wheel .i'm in a state of complete shock that i haven't even touched the spare wheel during my entire booking period how the spare tyre will be damaged.the damage charge 4000 rs is debited from my refundable deposit and fuel charges refund 1500 . refundable deposit +fuel charges = 2999+1500=4499
damage charges 4000, my refund =[protected]=499.i'm completely overwhelmed with conversation with customer service executive who is not in a position to listen to my problem he said we raised the concern wait for for 24 hours . in this entire process i didn't understood how i'll be get charged for a commodity i haven't touched or used. i have raised a case 1387660. i haven't got any confirmation call while i charged for spare wheel damage without my consultation weather i have used it or not.and more over zoom car didn't mention charges for damaged spare wheel in their policy of FEE.how ridiculous it is for charging fee which is not mentioned in policy even before i committed that damage. i enclose the screen shots of fee policy which is mentioned in website.i'm a undergone mental trauma with your acts . my contact number is [protected].