[Resolved]  Zoom Car — false damage charges and harassment

Address:

Bangalore, Karnataka, 560016

This complaint is w. R. T the booking jps6bj7g2,
Details are provided below
Xuv 500
7 seater
Pickup time
12/04/19 10:34 am
Dropoff time
14/04/19 03:53 pm
Pickup location
Kanaka nagar

We have returned the car ahead of the booking end time as in the same condition when we got the car.
Next morning, we got a notification from the zoomcar that i have to pay additional charge due to some damage. We are very sure that we did not make any damage.

We have requested the details to the zoom car team, they have not provided any. And we are not able to contact their help desk.

First recovery notice:-

Dear shanto aloor,

This e-mail is with reference to the booking made by you with zoomcar through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps6bj7g2 ka51ac5702 12/04/2019 09:00 14/04/2019 15:53 sairam layout, battarahalli, 4352956 sairam layout, battarahalli, 4352956 7159 0 11000

It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹11000 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (Movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹11000 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the member agreement displayed here, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

Thanking you
For zoomcar india private limited
Sd/-
Anitha rajasekaran
Signatory authority