[Resolved]  Zoom Car — false damage charges and harassment

I booked car for a day, with my friend went to get the car from its parking location, the car was parked in such a location that we could hardly examine it properly before starting the trip as the space was so congested, there was this car with empty fuel tank, as it was known to us about the fuel refund policy, we filled the diesel of rs.1600 as soon as we got the car. We started at 10.40 am. After travelling for about 130 kilometers the vehicle slowed down all of a sudden between the traffic, the engine got off and we stopped there right in the middle of the road. Now comes the most terrific part, there came a car behind us with quite a bit of speed as he was not expecting us to stop nowhere right in the center of the road, thankfully he applied the brakes and saved us from disaster which would have happened. He then rushed to us and started shouting and abusing and what not?!!! We tried convincing him about what was happened, the road got completely blocked, as he was sensible and understood our problem left us with a warning to be care full next time. All the people on the road were honking and shouting at us to get the car off the road. We were blamed for the mistake not even committed by us. Now as we were furious on zoom car service, we made our 1st call around 4.30 pm the response from zoom customer care was not prompt. We kept calling again and again for many times. After making several calls to customer care, they registered a complaint for the break down and informed us that the zoom car mechanic person will come and resolve the issue, by then it was 7.30 pm. The zoom service person arrived then and examined and informed us that there was no problem with the vehicle and everything was proper with the engine and he told us that the company has immobilized the vehicle, later he handed us the vehicle condition report form which stated nil damages, i still have that copy. They picked up the vehicle and towed it for repair. Zoom did not offer any alternate vehicle for our trip, instead they suggested to make our own taxi reservations for the trip. They also said,
Now it is showing that 80, 000/- due for damages, and they not even share proper details regarding that service bill, due to this am not able to sleep in night properly and i am afraid of paying 80, 000/- without any default from my side. Pls do consider
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Jun 12, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
May 02, 2019
Zoomcar Customer Care's response
Hello User,

Greetings!

We are sorry to know that there is a discrepancy in the billing. Please share the booking ID for our reference, we will have this checked.

Regards,
Ramya.
May 03, 2019
Updated by sachinsk1992
JPS6BK3ZV Booking ID,
Verified Support
May 07, 2019
Zoomcar Customer Care's response
Hello Sachin,

Greetings!

We did go through the booking and see that our team did inspect the issue and shared an update on the levied charge. We see that the charge levied is valid. Unfortunately, we will not be able to reverse the charge.

Regards,
Ramya
May 09, 2019
Updated by sachinsk1992
Hi,

As I have communicated over the email as well as phone call that there were no such damages done to the car during the time it was under my usage. The charges have been wrongly levied against my account, which is a harassment to the customer.

Please compare the images that i have uploaded before starting & after completing the trip, which clearly proofs the fact that there were no such damages done to the car during it was the time it was under my usage.

Hence, i request you to provide me any proof against the fact that i was not responsible for whatever usage is being referred to in excess of the already paid rental amount.

I request you to not to harass the customer by levied wrong charges for the existing issues with the car.
May 23, 2019
Updated by sachinsk1992
no response from your end,
and one more thing max damage amt is 10, 000/- showing in your mail while booked vehicle, attached as screen shot inbelow

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