Zoom Car — false damage charges applied

pratik2424

from Pune, Maharashtra

Address:

Zoomcar Pvt Ltd., Bangalore, Karnataka., Gautam Buddh Nagar, Uttar Pradesh, 201301

I booked Zoomcar on 12/05/2019 and my booking ID is JPS6BG0Z8. The company has applied false damage charges against me I have returned the car as it is they are asking me to pay outstanding amount of 4000₹ first they were asking me 6000₹ and now when I wrote on this site they immediately reduced 2000₹ they are still applying false charges of 4000₹. What a worst company it is 7 months and I am supposed to receive 4680₹ in my account. I am uploading photos see from which angle the car looks damaged.

+4 photos

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Zoomcar customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2019

Zoomcar Customer Care's response Hello Pratik,

Greetings!

Upon checking on the above-shared booking ID, we found the sper tyre was missing during your reservation. Hence, we regret to inform you the levied charges are valid.

Regards,
Imran
Zoomcar

Dec 13, 2019

Updated by pratik2424 What will a person do of spare tyre ?what a cheat company this is kitna seena taan ke jhoot bol rahe hai spare tyre ka Insaan kya karega

Dec 13, 2019

Updated by pratik2424 And yes you just said spare tyre was missing during reservation that means it was already missing then why are you charging me for that ?