[Resolved] Zoom Car — false damage charges are charged against me | |
Hi, Firstly, please be a little more specific on how "the car has been damaged after my usage". Secondly, "there was already damages done when i picked the vehicle and zoom car employee also agreed the same during his delivery to me". The same is also mentioned in zoom car app checklist saying it's major damage in several parts. Despite repeated denial of any damage been done to the car during the time it was under my usage, i was harassed for pre-existing issues with the car. Also, i clearly remember mentioning all the scratch marks and dents (Including the one held against me that night) to the staff on duty before taking the car from the pick up point. There were so many of these damages on the car that there was no point taking so many pictures (To be used as proof against false charges). Hence, i request you to provide me any proof against the fact that i was not responsible for whatever usage is being referred to in excess of the already paid rental amount. As per my knowledge, there was no damage done to the car. Henceforth, please do not harass customers this way. Best, Avinash Was this information helpful? | |
Feb 16, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Jan 15, 2019 Zoomcar Customer Care's response Hello Avinash, Greetings! We understand your concern here, and we are sorry if there is any discrepancy in the charges. Kindly share the booking ID to have a check and assist you with the same. Regards, Imran Zoomcar | |
2 Comments | |
Comments
My booking id isJPS6FM9FE
Zoomcar Customer Care's response, Jan 18, 2019
Verified Support
Hello Avinash,
Greetings!
Please share more details on refund, we shall have a check and share an update.
Regards,
Ramya. S
Greetings!
Please share more details on refund, we shall have a check and share an update.
Regards,
Ramya. S
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Greetings!
We understand your concern here, and we are sorry if there is a delay in refund. Kindly share the booking ID to have a check and update you with the refund.
Regards,
Imran
Zoomcar