[Resolved]  Zoom Car — false damage charges are charged against me

Hi,

Firstly, please be a little more specific on how "the car has been damaged after my usage".

Secondly, "there was already damages done when i picked the vehicle and zoom car employee also agreed the same during his delivery to me". The same is also mentioned in zoom car app checklist saying it's major damage in several parts.

Despite repeated denial of any damage been done to the car during the time it was under my usage, i was harassed for pre-existing issues with the car.

Also, i clearly remember mentioning all the scratch marks and dents (Including the one held against me that night) to the staff on duty before taking the car from the pick up point. There were so many of these damages on the car that there was no point taking so many pictures (To be used as proof against false charges).

Hence, i request you to provide me any proof against the fact that i was not responsible for whatever usage is being referred to in excess of the already paid rental amount.
As per my knowledge, there was no damage done to the car. Henceforth, please do not harass customers this way.

Best,
Avinash
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Feb 16, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Jan 15, 2019
Zoomcar Customer Care's response
Hello Avinash,

Greetings!

We understand your concern here, and we are sorry if there is any discrepancy in the charges. Kindly share the booking ID to have a check and assist you with the same.

Regards,
Imran
Zoomcar
Complaint comments 

Comments

It's been 2 months they are not giving my refund back what the hell they are doing when i call they say we will refund but no response at all
Zoomcar Customer Care's response, Jan 16, 2019
Verified Support
Hello Nirajj,

Greetings!

We understand your concern here, and we are sorry if there is a delay in refund. Kindly share the booking ID to have a check and update you with the refund.

Regards,
Imran
Zoomcar
My booking id isJPS6FM9FE
Zoomcar Customer Care's response, Jan 18, 2019
Verified Support
Hello Avinash,

Greetings!

Please share more details on refund, we shall have a check and share an update.

Regards,
Ramya. S

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