Zoom Car — Falsely charged damage charges

Address:	Bangalore, Karnataka, 560038
Website:	www.zoomcar.in

I took a maruti swift hatchback car from delhi aerocity metro on February 27th 2016 @ 8:30am. A zoomcar executive came to deliver the car and started his initial procedures. He verified my driving licence and showed me the damages that are already present on the car. He showed me the scratches on left front side bumper and said nothing to worry on that. The day I.E., 1ST February 2016 at 8:30pm when I returned the car, I was forced to accept that the damage was done by me. Most importantly the person who came to pick the car was not the same who came to deliver the car. He was not ready to listen to me and even I informed him that these scratches were already present while I took the car. He just replied this is done by me. As he came late to pick the car(8:50pm), I was getting late to leave to Bangalore in a flight, I was left with no option instead of accepting his false imputation or allegation. Now, I am charged rs.2000/- for no damage caused by me. I was also confused when he gave me the car with yellow board and black fonts for which I do not have a license with yellow badge to drive it. Car number is DL 1N 9264. So, I request anybody concerned about this to investigate properly and get me my money reimbursed. Hope no one else will get cheated like this in future. That too for the first time users like me. Booking ID-JPS6VR379

Thanks & regards,

Keerthan T D
Keerthan.[protected]@gmail.com
+91-[protected]