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Zoomcar

[Resolved]  Zoom Car — faulty vehicle. fraudulent inappropriate charges

Address:560037

Zoom car has charged me 3000 rupees for no reason. As per them it was because of me the clutch plate of the car got faulty . I travelled hardly for 120 kms and the place I went to it was 70 kms from the city . No over speeding, no extra load on the vehicle and on top of it I paid extra money that day for cab as it broke down in the middle of no where . No refund provided by the company as the trip did not end completely. Please do something about it.
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Aug 16, 2018
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Jul 16, 2018
Zoomcar Customer Care's response Hello Pankaj,

Greetings!

We are sorry for the inconvenience caused.

We believe that our team reached out to you and shared an update regarding the above escalation raised. The charge levied on the booking is valid. Unfortunately, we will not be able to reverse/alter the charge.

Appreciate your understanding in this regard.

Regards,
Ramya. S
Complaint comments 
2 Comments

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Comments

I rented a bicycle in IIIT mumbai and when i got to ending the trip it did not happen and the trip continued i tried for hours and finally wrote to customer care .
They ended my trip at 4 am in the morning and i got charged around 100 rupees .
Technical fault is by your side i had to face difficulty they are charging me.
Please help
Reply
My cycle no is 3228956 is unable to end the trip.please help me to end as my amount is going higher. Please do it as soon as possible.
Reply
Zoomcar Customer Care's response, Jul 19, 2018
Verified Support
Hello Pooja,

Greetings!

We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority.
Link:https://t.co/jBOTtJaIEP

Regards,
Ramya. S

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