[Resolved]  Zoom Car — fe

Address:	560034
Website:	www.zoomcar.com/bangalore

This is regarding my booking which was done on 8th Dec 2018. (Booking Id-JPS6FOWVG) with Zoom Car Bangalore.

I have got a KUV 100 and when I opened the app it mentioned to me that its damaged at back and rear and asked me to proceed.

Before pickup, I called zoomcar customer care as well to check for the location and inform that there is no one present here at the reception of the zoom car and how should I get the car inspected before I take the car. I called them just before the pickup start time for this.

Now when I have dropped the car without any accidents or any scratches from my end they have send me the bills stating that I need to pay 6K INR in damages as it was done by me.

When I have asked them for the proof that I have damaged the car and they mentioned to me that I need to prove to them that I did not cause it. When I asked them to give me rational and proof that I have caused it, they mentioned to me that they need not prove that I have caused the damages.

I did explain to them everything and over call they started harassing me .

Infact when I asked specifically for pin pointed questions over the email they state that its as per policy and they are also cant be sure if those damages are caused by or someone else (parked car in parking getting hit or someone else) but still they need to charge me for it.

They have taken 3k from me just for no fault of mine and lack of process at their end. Infact they are asking for 3K more from my end for it.

Have given them 7 days to refund me my money, after that Will be filling the complaints in District consumer forum to get my money back along with the compensation for harassment and mental stress.