[Resolved] Zoom Car — Fine charges

muthuacer89

from Hyderabad, Telangana

Address:	600049
Website:	Zoomcar.in

Hi Team,

Zoom car complaint number [case:346360] (Late fee)

As per the detailed telephonic conversation with your customer care office, here is a summary of the incident and the arguments from our end. I have booked a figo on Wednesday 4:00 P.M from porur, Chennai till 10:00 P.M.

This is my third trip with zoom car, I have other two completed trips without any issue. In this trip due to Pongal season there is huge traffic in t-nagar so I got to know I will be late in dropping the vehicle.

I have got a notification from you guys as well for extending, hence I have extended by going into your app but later was the surprise. Once I am done with trip I came to know that the trip is not extended.

When I have received the call from your representative from the location I have informed him that I have done the extension. If I have not done it I have not given this comment to your location representative.

So I know I have done the extension but in app is not reflecting hence I called the customer care for help.

But sorry to say the customer service Kamal(Team lead) the way he response to the customer issue, it’s really pathetic. Instead of solving the problem he was going on repeating the same dialogue again and again.

I have said him that I have done the extension but due to app issue its not reflecting in the records. He asked me the process I have explained him step by step but still he was repeating the same dialogue that I need to take the cost.

I need to put up a question, this is the first time I have done the extension if I have not done then I cannot explain the steps right?. So from this he should know I have done it due to app issue its not taken it into account.

Seriously I was upset with the way he responded. Do you think anyone who can think logically would not pay the small amount for extension and intentionally become a defaulter to pay excessive late fees?.

If I have not done it then I can't explain the process clearly. So hope you will understand from customer perspective and do the needful here.

I have couple of future bookings which is getting affected by these issue.

Thanks.,
Muthukaruppan
[protected]

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Dec 1, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Jan 13, 2017

Updated by muthuacer89 Hi Team,

is anyone looking after this issue?.

Verified Support

Jan 13, 2017

Zoomcar Customer Care's response Hello Muthu,

Greetings!

We did check under your account and see that the charges are appropriately levied. As there was in delay while dropping the vehicle you have been charged for same, we will be unable to reverse the charges.

If you have extended your booking the next step would be the payment, however, you have to pay within 10 minutes or the extension will be reversed.

We did check into your booking and see no attempt was made to extend your booking. We will not be able to do much in this case.

Appreciate your understanding in this regard.

Regards,
Kiran.S

Jan 13, 2017

Updated by muthuacer89 Team,

Again and again we are coming to the same point. I am just asking you a question if I have not done the extension then how come I can explain the process?. Please understand and close this issue. This is seriously frustrating now.

Jan 17, 2017

Updated by muthuacer89 Team,

Any updates pls