[Resolved] Zoom Car — Fine without any warning | |||||
Booking Id-JPS6TIMV1 Mail id-debu.[protected]@gmail.com I had booked a car for 1st March, 2017. When I completed my trip I was imposed a fine of 2500 for over speeding. Before imposing fine I should get a warning for over speeding. Without any warning how can you impose a fine. On 1st March around 11:30pm when I reached back and handed over the vehicle, after travelling for 18hous it was very disappointing to call customer care n lodge a complaint. Still there is a fine on me. I agreed to pay the extra km travelled but won't be paying the fine for over speeding because there was no warning before imposing the fine. Respond ASAP. Was this information helpful? | |||||
Apr 6, 2017 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Mar 06, 2017 Zoomcar Customer Care's response Hello Debabrata, Greetings! We understand your concern here, however, we have a very strict policy towards over-speeding charges. Keeping in mind the safety of our customers we have set a limit on the speed. Hence, you are billed for the same and we have mentioned the details in our FAQ section and also in the booking confirmation email. Please refer the link for more details: https://www.zoomcar.com/delhi/policy#feepolicy . Regards, Zoomcar | |||||
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Kindly requesting for better service.