[Resolved]  Zoom Car — fleet executive and refund

Address:	Kamrup Metropolitan, Assam, 781013
Website:	Zoomcar.com

It was 2.30 a. M of 23rd jan. I had planned a surprise for my friend in shillong so i and some guys booked a zoomcar and picked it up from zoomcar airport site from mr dipankar. After driving few kms i found the steering to be wobbling terribly so i came back and returned the car. When i complained to the fleet executive mr dipankar he denied the car to have any problem and said that i was fussing unnecessarily. I called up customer care who instructed mr dipankar (Fleet executive) to take the car for a servicing. The reports came that the car had wheel problem. The thing got on my nerves when mr dipankar blamed me that i had hit the car somewhere due to which this happened. I booked the car for 260 kms but after driving for merely 20 kms i had to return the car and above all i am blamed for the problem which i faced. I registered complain to zoomcar for three times but got no help or support and its really pathetic for such a big brand to treat its customers this way. I lost all my money plus my trip got cancelled. It was a total disaster for me. I request you to kindly look into the issue. I was an ardent customer of zoomcar and if you check my records this was my third booking with zoomcar within the same week. This is not the way they treat their customer. I look forward for some help.