[Resolved] Zoom Car — Fraud business by looting money of customer
Hyderabad, Andhra Pradesh, India
I made a booking (jps6tqyjb) from 15-4-17 4:am to 15-4-17 8:am
My driving license (dl) was rejected so, i didn't went for pickup of vehicle
Because of zoom car message (dl was rejected booking will be canceled)
At 5: 24 my dl got approved accidentally how, i saw this around 6 am, contacted zoomcar they say dl was approved pick the car
My booking was 4 am to 8 am they saying this words around 6 am
This is clear example of fraud business of zoom car for looting customer money
I was attaching screen shots of when my dl was approved
Complaint marked as Resolved May 20, 2017
[Apr 18, 2017] Zoom Car customer support has been notified about the posted complaint.
Verified SupportZoom Car Customer Care's response, Apr 19, 2017
Hello Chandra Shaker,
Please accept our apologies for the inconvenience caused. We have strict policies regarding the driving license as that is the only document we verify for customers to avail the service.
We did check on the issue stated and have processed the complete booking. We will make sure you will not face such problems in future will serve your bookings at the best.
Rest assured, we have noted this as a feedback and will share the same with our team to be more proactive in communicating regarding the license.
We hope we get an opportunity to serve you in the future so that we do away with this negative experience.
Hoping for your kind understanding in this regard.
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