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[Resolved]  Zoom Car — Fraud

I did a booking yesterday and paid 6092 INR however zoom car never confirmed my booking stating the payment is not made. I have all the proofs from my bank that the payment was successful and have provided reference number too. I keep trying zoom cars but there is no human to talk.

Mr Greg claims the simplicity with Grandma. My Grandma is smarter than all of these. Process is simply complex !
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Complaint marked as Resolved Feb 27, 2017

Complaint Status


[Jan 27, 2017] Zoomcar customer support has been notified about the posted complaint.
Updated by Chandrima Bose Jan 27, 2017
I also have a booking id and they keep writing me mails stating the payment is not done. No body calls me to understand my problem, I am going to raise a fraud case against Greg Moran and his team. I do not understand we are in the technology era how is the possible that my payment is stuck somewhere were no body has clue.

BOOKING ID # JPS6VNR9B

Swift
SCHEDULED PICKUP & DROPOFF
04:00 AM
30 JAN 17, MON
02:00 PM
02 FEB 17, THU
ACTUAL DROPOFF
-
DISTANCE TRAVELLED
-
? Mahadevapura
410 Free Kms
Security Deposit Unpaid.
BOOKING STATUS: Booking NOT CONFIRMED as payment not received.
Total Amount ₹ 4, 592
Pay now (?)
Security Deposit ₹ 1, 500 Pending
Payments Received ₹ 0
Refundable Amount ₹ 0
PAYABLE AMOUNT ₹
Verified Support
Zoomcar Customer Care's response Jan 27, 2017
Hello Chandrima,

Greetings!

Firstly! please accept our apologies for the inconvenience caused. Request you to kindly share us your registered mail ID for us to check on your issue.

Regards.
Zoomcar
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    Customer satisfaction rating
    67%
    Complaints
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    Pending
    316
    Resolved
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    Zoomcar Phone
    +91 80 6748 1200
    Zoomcar Address
    #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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