Zoom Car — fraud,invalid charges and harassment to the customer

Dushyanth M P

from Mumbai, Maharashtra

Address:

Mysore, Karnataka, 570008

The zoomcar pvt ind ltd, i had a booking on 11/09/2019 for ecosport vehicle ka51ab7150 for 320km and i drop off the vehicle in the good condition what they gave but later they are barring a charge of 10000 has a vehicle damage fee because of damage in rare tyre but i had images of the car after the drop off if i provide the image they are not cleared the issue and they informing that they need a clearity more then that image but still now they didn't have any information when they get to now the issue and if the rare tyres as major damage who can i ride it from city to vijyanagar to drop off the car but it's a zap vehicle and i m clearly mentioning that i not responsible for this issue... But they are not ready to hear this simply bearing the charges for the customer... I had uploaded the images below also plz verify and give us justice.. I am ready to case a file regarding this harrasement and the customer who had suffered because of this issue also join us and let us get the justice together

+2 photos

Was this information helpful?

No (0)

Yes (0)

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2019

Zoomcar Customer Care's response Hello Dushyanth,

Greetings!

We are sorry to know about the discrepancy in the billing. Please share the booking ID for our reference, we will check on the charge that is levied and we will share an update on priority.

Regards,
Ramya. S

Sep 14, 2019

Updated by Dushyanth M P JPS6XD8PG
They are blaming that rare tyres has major damage in booking but I had dropped the vehicle at 9:30pm but I had drive the car at 80 km/hour in hunsur main road to drop off the car from vidyarnyapuram to vijayanagar and also 300km at that day but they are saying the damage was made by me if it was made by me then how can I ride the vehicle to the place... and I am clearly mentioning that I had drop off the vehicle in good condition but I am also giving the proof for that (image of the vehicle)but they are asking for the more clearity image I don't know that how to take like that... I am ready to show the CCTV footage in the petrol bunk and also in the traffic signal CCTV their they can see the condition of the vehicle but they are not ready to accept the fact Infact the vehicle is parked in open space where none of the person responsible for the vehicle... I had attached the images and plz give us justice from this fraud and invalid charges bearing to the customer it's really going to increase day by day.. Plz give us justice... Plz verify the image and see their is no air loss in the tyre and also it is in the good condition... Air also present in the tyre their is no cut in the tyre (if it has major damage in the tyre if tube or tube less the air would go out it will be empty) . They also have a GPS tracking in the vehicle you plz go through all this thing ...i also attaced the picture of the sample of the tyre where it get major issue and get air out .plz and verify and give us justice

Verified Support

Sep 16, 2019

Zoomcar Customer Care's response Hello Dushyanth,

We did go through the booking and see that the vehicle image shared post the trip is not clear, we are sorry we will not be able to consider the same. Also, the rear tyre is damaged during your reservation. Hence, we have levied the charge, the charge is valid. We regret we will not be able to waive off the charge.

Regards,
Ramya. S

Sep 16, 2019

Updated by Dushyanth M P Hlo Mam if you are asking for the clear the image then I would ask certain proof like
1 Gps tracking of that car
2 details when you got about the damage when you got updated (time and information)
3 respondent of this issue
4 damage of the car
If you provide this information I can claim this case to court after that I can legally verify using the camera in the surrondings and also in the traffic signal CCTV and Petrol bunk CCTV... So that it will be resolved