Zoom Car — fraudulent charge of rs.10000 on my booking

Address:	Bangalore, Karnataka, 560038
Website:	www.zoomcar.com

With reference to booking ID: JPS6FRKVQ, I had booked Ford Freestyle on 27th December 2018 from 12 PM to 4 PM. I took the car and was just 20 Kms away from the pick up point, air conditioner of the car stopped working and some burning smell was coming from the A.C. vents. We informed the same to zoomcar customer care and they told us to get it checked with a local mechanic and if possible get it repaired if repairing costs under Rs.2000. When I reached the mechanic, he told us that there is a failure in the radiator of the car and there is also a leakage in the coolant as well. The coolant leakage and the radiator failure is due to the damage in the front bumper of the car. He told us that the total cost would be around Rs.8000-Rs.8500. I again called zoomcar and informed them about the same and they asked me not to get it repaired from the local mechanic, and told me that they are arranging a recovery truck to tow the car to the nearest ford service centre. So, I handed over the car to the Ford service centre team.

Zoomcar added an outstanding amount of Rs.10000 in my zoomcar account on the same booking. I asked them about it and they claimed that the damage is caused by me. But I told them that the damage was already there when I went to take the car and I have the video recording to prove it. They asked me to send the video to them and they will revert back. I sent them the video and they told me that they could not find any damage on the car in the video. But it can be clearly seen in the video that the car had a collision before, due to which there is a damage on the front lower part of the car.

So, I did some investigation myself and called the Ford service centre vastral where the car was towed on 27th December 2018, and made them understand about the entire incident. I talked with the service centre executive who was handling the case of Ford freestyle and sent him the video recording which I recorded before taking the car. He also confirmed that the damages due to which the car had a radiator failure and coolant leakage are the same damages recorded in my video.

He also told me that he gave an estimation between Rs.7500 to Rs.8000 to repair the car. But the zoomcar executives denied to repair it and took away the car from Ford service centre Vastral.

All this incidents prove that zoomcar is knowingly putting a fraudulent charge of Rs.10000. The service centre executive is telling me that the radiator failure and coolant leakage was due to the damages on the front part of the car which was recorded in my video. Also, zoomcar is charging me Rs.10000 for a damage which they could have repaired for Rs.8000. So, it surely proves that they are doing all this for money.

I have all the proofs including video recording of the car and call recording with Ford service center. I am not responsible for the damage in the car. So, I request you to kindly remove my outstanding amount of Rs.10000 or else I will file a case against Zoomcar as I have all the proofs.

Regards,
Anmol Behera

I am hereby attaching the following proofs:

1.video recording of the car
2.proof of date and time of video
3.screenshots of video highlighting the damages