[Resolved] Zoom Car — fraudulent fees charged

Vineeth Sharma

from Chennai, Tamil Nadu

Address:	560008
Website:	www.zoomcar.com

Hello,

This is regarding the cancellation fee fraud committed by Zoom Car (Car Rental Services) based from Bangalore.

I have rented out one of their car from Chennai Airport on August 6th from 08.00 AM to 10.00 PM. Because of the heavy traffic on I could not return the vehicle on time which was realised 30 minutes before and I have extended the end time for rupees 240/-. Since the Zoomcar holds my 5000/- rupees as security deposit I have not paid that amount immediately. After returning the car before 11.00 PM they have charged 500 rupees from me as Latency fee.

When I contacted Zoom Car customer care they treated me like a bad debtor and confirmed that the Zoom car has such policies i.e we need to pay them immediately even after holding 5000 rupees as security deposit.

But I am still unable to understand that their policy does not allow to take extension fees from but the same allows to charge the customer on Latency Fees.

Requesting you to investigate the entire billing structure of Zoom Car and do the needful.

Details.

Zoom Car Registered Address:

7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore

Car Rented Parking:

Chennai Airport, No.1/53A, Veterans Line, Pallavaram, Chennai

Amount Charged:

[protected]+500)
Deposit - 5000
Refund - 4500

Booking ID: JPS6T015P

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Sep 18, 2017

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2017

Zoomcar Customer Care's response Hello Vineeth,

Greetings!

We understand your concern. We did check your booking and see that the extension was not confirmed as you have not made the payment for the same. As you have dropped the vehicle post the booking end time, you are billed for the same.

Unfortunately, we will be unable to reverse the charges levied on the booking.

Regard
Zoomcar

Aug 18, 2017

Updated by Vineeth Sharma I don't understand one thing. As a customer why should I pay you immediately for extension when you have my 5000 rupees as deposit. I already confirmed you through mobile app that I will be extending the booking one hour.

How can you adjust the latency charges against my deposit while you cannot adjust the extension charges.

How ever, this immediate payment policy neither informed nor listed in your mobile policy documents.

you guys are cheating the customers on this.