[Resolved] Zoom Car — fraudulently charged damage fee
MrMr. Vikrant Pandit on Jun 22, 2019
Dear zoomcar team,
These pics with videos are taken yesterday while picking up the car and at the time your cc person was also on call. As the pickup was delayed due to incomplete address given in ur app, your cc person told to make video and pics. Kindly refund my full amount as the car was in same scratched and damaged condition at the time of pickup also.
Kindly stop harassing me from start of pick up till ending of trip by charging me these damage charges. 1st experience is a real nightmare
Complaint marked as Resolved Aug 6, 2019
[Jun 22, 2019] Zoom Car customer support has been notified about the posted complaint.
Verified SupportZoom Car Customer Care's response, Jun 25, 2019
We are sorry to know about the discrepancy in the billing. Please share your booking ID for our reference, we shall check and share an update on this.
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