[Resolved] Zoom Car — fuel refund - not received | |
I've just completed my first booking on Zoom Car booking and surprised to see that there is only one fuel refund of 500 Rupees while the other one with 1000 rupees is missing. I've called the customer care and the executive was so rude talking on the way (I'm also angry on projecting the disappointment). Here are the details. I've booked a car for 11th and 12th May with Booking ID: JPS6BGL3L with Fuel option. And the car was showing a warning sign on fuel. So I called the customer care and asked what need to be done, He said to get the fuel pumped and upload the bills online (Didn't say which bills) and I didn't ask because I didn't know there are two bills. Now after the fuel is pumped I've called the customer care again and told that I've just uploaded fuel bills can you please check and confirm if its validate. And the executive told it looking good and they will initiate the refund in shortly. And now when I call the customer care they told me that we have to upload the original bill (Not sure what it means) and I have uploaded a sales bill which doesn't have (Fuel in Liters) I'm looking forward to getting the other amount also initiated and want the recordings of calls that I made to Zoom car. Surprisingly I can't see the bills that I have uploaded. Was this information helpful? | |
Jun 24, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support May 17, 2019 Zoomcar Customer Care's response Hello Siva, Greetings! We understand your concern here. Upon checking, we see that you have shared the sales receipts, we regret we will not be able to process the refund. Regards, Ramya. S | |
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I'd like to have all my call recordings that I have made to zoom car consumer support. Please