[Resolved] Zoom Car — fuel refund not yet credited back even after 4 months/

NoorKKhan

from Chennai, Tamil Nadu

Address:

560084

I had a booking on which a fuel refund of 800 was applied. On the website, it shows that the amount has been refunded, but it has not been refunded yet.
I have made many attempts to contact them and inform them about this but to no avail.

Booking id#: jps6xi3x7
Scheduled pickup: 11:00 pm 22 jul 19, mon
Booking completed: 02:00 pm 23 jul 19, tue
Car: scorpio ka03ag4597

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Dec 22, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2019

Zoomcar Customer Care's response Hello Noor,

Greetings!

We are sorry to know that you have not received the refund. Upon checking, we see that the transaction was failed, therefore, we have recreated the refund through IMPS. An option stating "Get Refund" shall get highlighted under the respective booking ID in your application within 24 business hours. Please click on the option and kindly add different bank details on the landing page. Once you click on submit, the amount shall be instantly transferred to your bank account.

Regards,
Ramya. S

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Comments

Vikas Sharma369369

from Jodhpur, Rajasthan

Dear sir i have booked zoomcar after paying full amount i am charged excess 700 rupees for petrol .
Sir i fueled car still i am charged .
Resolve the issue else i am going to sue the same in consumer court
Regards vikas
[protected]

Zoomcar Customer Care's response, Nov 23, 2019

Verified Support

Hello Vikas,

Greetings!

We understand your concern here. Upon checking, we see that the vehicle is not dropped off with the given fuel, therefore, we have levied the charge. The charge is valid, we are sorry we will not be able to waive off the charge.

Regards,
Ramya. S