[Resolved] Zoom Car — fuel reimbursement fraudulent

Abi Chitrarasu

from Karimnagar, Telangana

Address:

Chennai, Tamil Nadu, 600118

Hi,
On 23rd march 2019 we had booked for zoom car along with fuel, but when we checked the fuel guage was not filled, so we had filled the fuel and thought of claiming it, on the end of journey, i completed the journey by uploading the fuel receipt, but zoom car people is not saying they won't refund the fuel cost, as it is sale receipt. We have attached all the required proof. Also the deposit amount was also not refunded till now

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Mar 26, 2019

Complaint marked as Resolved

Registering complaint on zoom car for fuel reimbursement fraudulent, Booking I'd :JPS6F6TBL I have opted for zoom car with fuel, but when the journey started the fuel was not there, I had to fill the fuel and they had given only customer copy in fuel station, but zoom car is not ready to return the fuel cost and still my deposit refund is also not returned

Zoomcar customer support has been notified about the posted complaint.

Mar 26, 2019

Updated by Abi Chitrarasu Registering complaint on zoom car for fuel reimbursement fraudulent, Booking I'd :JPS6F6TBL
I have opted for zoom car with fuel, but when the journey started the fuel was not there, I had to fill the fuel and they had given only customer copy in fuel station, but zoom car is not ready to return the fuel cost and still my deposit refund is also not returned

Verified Support

Mar 27, 2019

Zoomcar Customer Care's response Hello Abi,

Greetings!

We definitely understand your concern here.

You will have to share the fuel receipt to process the fuel refund. We regret we will not be able to process the refund for the sales bill.

Hoping for your understanding in this regard.

Regards,
Ramya. S