[Resolved]  Zoom Car — harassment and fraud

Address:104 c wing Vaibhav Apt, Jambli Galli , Borivali West, 400092

'we had booked car from borivali, car was out of battery and dirty, pickup time was 9 am, details were provided at 9.30, then were given another car at 11 am from sion, approx 30kms from the actual location, the car was also in bad position got the car at 1.30pm it was dirty and the wiring was extremely lose so ac did not work and it wa foggy weather so the person driving had to keep wiping with handkerchief and drive which almost was risking our life, car stopped working at vashi, had to get it repair which took us 3 hours, we reached our destination at 10.30pm, wherein the travel was only 2hours 30 mins, our booking checkin in was 11.30am we missed the entire saturday and more than that we were exhausted and the compensation given by you is one way fare cab from borivali to sion? Reasonable enough right?
Was this information helpful?
No (0)
Yes (0)
Aug 17, 2019
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Jul 11, 2019
Zoomcar Customer Care's response
Hello Aesha,

Please accept our sincere apologies for the inconvenience caused during your reservation.

Kindly share your booking ID for our reference, we shall check on the complaint raised and we will revert with an update.

Regards,
Sowmya
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zoomcar
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    46%
    Complaints
    5657
    Pending
    12
    Resolved
    2592
    Zoomcar Phone
    +91 80 6748 1200
    Zoomcar Address
    #308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
    View all Zoomcar contact information