Zoom Car — Highly disappointed with zoom car.

Address:	Hyderabad, Andhra Pradesh, 500081
Website:	www.zoomcar.com/hyderabad?ref=GA_Brand-Search-HYD-Exact:Zoomcar-Alone-E_zoomcar_102647087305&gcl

I had booking of swift car on May 8th, 2016 from 2:00 hours to 17:00 hours for 225 kms. As, Maruti Swift was unavailable at the location, Honda City was allocated to me from another location. I was fine with it and pretty much happy about it that Zoom car at least cared about my journey.

But, after the journey started, I hardly crossed 35-40 kms and car broke down. There was minimal water blockage on road as it was raining on May 8th around 3:00 AM. I drove car through that water and it broke down. Also, front bumper of the car came out as the water flow went inside it.

I wondered how come all cars and trucks were easily going through it and only this Honda city provided by Zoom Car broke down. It was really a minimal of water blockage. After going through this water blockage, the car suddenly stopped and i could not even turn on the interior lights, head lights, parking lights.

Reasons of disappointment:-
1. While taking a car before journey from the location, i noticed the front bumper issue and mentioned it to the guy who handed over the car. But he just noted it down, but did not fix it
2. Zoom car has provided the car which was having faulty battery.
3. We have reported the incident between 3:00 AM to 3:30 AM and after that, they promised the zoom car person will arrive within an hour, but no one showed up till 7:30 AM. Around 7:30 AM - 7:45 AM, A towing guy came from Honda service center .Even after the car was towed, we were provided a cab by zoom car after half n hour of it
4. Zoom Car also did not provide any other vehicle so that I can continue with my journey.

I was on road at night which did not have street lights for 4 hours, and I could not do anything at night as car battery was down.

I am highly disappointed with the Zoom Car. I heard it is one of the great service provider. But after experiencing this I would not like to use this service anymore.

Then, I asked them for refund of this journey as my journey could not complete. But instead of that, they asked me for the 5000/- as a Damage fees. In the policies of Zoom car, it is clearly mentioned that user is allowed to pay max upto the security deposit of respective bookings in any damages. Though, when i booked a car, it was Zero Deposit offer from Zoom Car, But still I paid 5000/- as a car damages.

Now, Today they are threatening me to pay 85000/- (Eighty Five Thousands Rupees) for car damages otherwise legal actions can be taken against me. Despite of paying an outstanding amount after the issue, they are asking for another significant amount. When i booked a car, i had gone through each policies of Zoom car, But i could not find any points where i am liable to pay more than security deposit amount.

I have talked to higher authorities for this. And this issue must be taken seriously.