[Resolved] Zoom Car — i am complaining about a defective car provided to us for self drive (on rent) whose brakes defective and had failed in middle of the trip | |||||
On 4th december i had booked a mahindra scorpio from zoomcar to visit a hill station. We had checked the car completely before starting the trip and the car seemed to be in good condition as it looked. We drove till the top of the hill station without any issue. We even drove down the hill station. But while returning from destination in the middle of the highway the car's brake had failed due to irrisponsible complany's duty of not maintaining the car and no proper servicing and checking the engine of the car. I had luckily noticed some change in the braking of the brakes and by not any risk had stopped by the side of road. It was our luck that the brake did not stop working in middle of the ghat orelse i could have lost the control and we 7 humans might have even fall from the hill. This irrisponsibility of non-maintainance of the car and its parts would have become the reason of death of 7 humans. Our life was risked and whole trip and time had spoilt due to this mistake of the company. After their mistske, they dint even provide us with any proper help of getting a vehicle with a driver or any taxi to go back home. More over they kept us waiting for more than 4 and half hours in middle of the highway with no help. Was this information helpful? | |||||
Jan 10, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Dec 10, 2018 Zoomcar Customer Care's response Hello Vijay, Greetings! Please accept our apologies for the inconvenience caused. We did check and see that our team already shared an update on the complaint raised. Regards, Ramya. S | |||||
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