[Resolved] Zoom Car — i am complaining about the irresponsibleness of zoom car dealers as they are in possession of my original driving license | |||
In august 7 th i took hire of vitara brezza by number ts07 uf 4068 from kothapet branch of hyderabad unfortunately due to some circumstances the car met with an accident i had paid all the penalties and fines insisted on me by your zoom car dealers but they asked my original driving license upto to the date of repairing of car i gave it to them after 2 months onwards i frequently contacting them but no one is responding, simply they are saying that they don't know please resolve my problem and makesure that i get back my original driving license Was this information helpful? | |||
Jan 16, 2019 Complaint marked as Resolved Zoomcar customer support has been notified about the posted complaint. Verified Support Dec 15, 2018 Zoomcar Customer Care's response Hello Hari, Greetings! Please accept our sincere apologies for the inconvenience caused. We did review your comment and this is definitely not the experience we aim to provide to our customers. Please share your booking ID at [protected]@zoomcar.com, so that we check on the booking and we will do the needful. Regard Wasim Zoomcar | |||
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#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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It keeps telling me to find a pedl station even though I am at one.
Please end the trip and refund the money that I am being charged unnecessarily!
Greetings!
We are sorry to know that the issue has been persisting.
We request you to kindly follow the below steps and raise the complaint, we have a dedicated PEDL team who shall check on the complaint raised and shall resolve the issue.
- Click on the hamburger menu in the app (three dots on the top left-hand side)
- Select “My Trips”
- Select “PEDL”
- Select the trip where issue needs to be reported
- Follow on-screen instructions
In case you need any further details, kindly revert, we shall help you accordingly.
Regards,
Wasim