[Resolved] Zoom Car — I didn't receive my refund amount and it's been 15 days already

MaddyGurlia

Address:

560018

Dear sir/madam,
My booking id is jps6famh2 and i completed my ride on 17th feb 2019. But still i am about to recieve a refund from your side including the petrol cost of rs. 1500 which i uploaded the bill as soon as completing the ride. And neither on your app it is not shown that when will i get refund. So pls look into the matter as soon as possible. And yaa don't say that the amount is already refunded in my bank account as i have a check of it on a daily basis so see from your side where the mistake is been arrived.

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Apr 6, 2019

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2019

Zoomcar Customer Care's response Hello Maddy,

Greetings!

We apologize as you have not received the refund yet.

We did check and the amount has been initiated through IMPS. Please note, within 24 hours a link shall be shared to your registered email ID. Kindly log into your Zoomcar account on the website and then click on the link. On the landing page, please add your bank credentials and submit. The refund amount shall be instantly transferred to your bank account or you can log in through the app. Navigate to your completed bookings page. Under the respective booking, you shall find the option "Get refund". Click on the same and add your bank credentials. Once done, within 24 business hours, the amount shall reflect in your bank account.

Regards,
Ramya. S