[Resolved] Zoom Car — I don't get my refund yet

Naveen5416

from Jaipur, Rajasthan

Address:

Jaipur, Rajasthan, 302039

I have a trip on 13 june 2019 of i 20 i have deposit 2999 security deposit and 700 fuel they are saying we have intiated the refund of 3699 and i take 5 to 15 days and other executive of zoomacar say 24 working they also not confirm when the refund customers has been settled i want my refund asap because i am not free always to call my booking id is JPS6BS8UP

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Jun 25, 2019

Complaint marked as Resolved

I dont know what they do but i have shown a option of transfer money in account in zoomcar app and recieve an sms thank u so much for helping

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2019

Zoomcar Customer Care's response Hello Naveen,

Greetings!

We understand your concern here. Upon checking, we see that the refund has been initiated to the account which was used while you made the payment of the booking.

We request you to wait for 5-15 days for the refund to reflect in your account.

Regards,
Ramya. S

Jun 20, 2019

Updated by Naveen5416 Then why your executive saying that some are saying for 24 hours and some for 5 to 15 days paytm refund is instant is not take so much time u mentioned this in your app

Verified Support

Jun 21, 2019

Zoomcar Customer Care's response Hello Naveen,

You will have to wait for 5-15 days for the refund to reflect in your account.

Regards,
Ramya. S