[Resolved] Zoom Car — I got extra charge for almost two days even if I locked my bicycle.

anjali soge

from Pune, Maharashtra

Address:

Pune, Maharashtra

I am from pune and my cycle no is 3221933.
I used pedl only for 4-5 mins and locked it manually because app wasn't working properly and today i got a message saying that trip has been ended and i have charged a huge amount. Please do something.
I didn't use bicycle more than 4-5mins then why so much bill and i am pretty sure that i locked the bicycle.

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Oct 25, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2018

Zoomcar Customer Care's response Hello Anjali,

Greetings!

We are sorry to know about the trouble caused. Kindly raise your concern through the below link, we shall resolve the issue on priority.
Link: https://www.zoomcar.com/bangalore/contactus

Regards,
Imran
Zoomcar