[Resolved] Zoom Car — I should remove my driving license it's is not my driving license so

Nikhil Virat

from Delhi, Delhi

Address:

New byapphalli Bangalore 38, 560038

Hi,

This is to bring into your notice that one of my friend is using my driving license in his zoomcar account. I request you to kindly remove my driving license from his account or delete his account. I called on your customer service number several times but they haven't removed it neither deleted his account. If something went wrong in future i will not be responsible. Zoomcar will be responsible as they didn't called me before approving my license for someone else account, just on the basis of my drving license image they approved it without doing any background verification. I have requested your customer representatives many times but they are not taking any action. This is leading me alot of mental pain. I request you to look into this issue.

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Jan 8, 2020

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Dec 07, 2019

Updated by Nikhil Virat I should remove my driving license this is my complaint

Verified Support

Dec 08, 2019

Zoomcar Customer Care's response Hello Nikhil,

Greetings!

We understand your concern here. Please note, the driving licence will be properly verified before we approved, as the user has uploaded the driving licence. Hence, we have verified and approved the same. However, request the registered user to send us a mail through his Zoomcar account stating the same for us to have a check.

Regards,
Imran
Zoomcar