[Resolved]  Zoom Car — Ill treatment of executive

Address:	Bangalore, Karnataka, 500095
Website:	www.zoomcar.com

Hi, I booked a zoom car today, 10th may at8.00am at gvk one Hyderabad I went to the location asked the fleet executive what to do he said take video of vehicle and asked me to go do checklist I did checked all marks I asked him to show spare tyre tool kit he showed, car was not tidy I didn't checked the ticker took readings of fuel n odo it asked for OTP he provided me one and later next he asked for a driving licence which is the same photocopy of original ID I uploaded and you have approved ? And there were no SMS intimation regarding to bring original DL if it is so crucial you should have kept it in check list first. I ll attach all my intimation SMS screen shots ok: later he took out car keys n went back asking coustomer care 2. This call centre executive are so arrogant an unprofessional I asked d same they said Sorry we cannot refund as you have gone live with your booking .as you started it ok alright I disconnected the call and came to mr ayub fleet executive at gvk one he replied as you don't hold a original DL I cannot provide you vehicle I had to rush as I had scheduled at 9, I asked him y u have asked me to start booking and went live in the front he denied to give reply I was sitting on the chair he pulled me off and pulling my right shoulder thrower me onto a car in parking after incident I took out phone started to make clipping he ran off into dark location of cellar he was not willing to come back in light you can clearly see I had a data cable in my back pocket it fell off and the chair was distorted I called customer care service executive they were unable to provide me a proper reception of completion now at the end I have a trauma to my right shoulder which is severely hurting causing me a sprain ligament now I lost money of booking I missed my schedule with a trauma to my shoulder which is hurting several bad i hear by informing zoom car IAM going to file a case against the fleet executive and zoom car for causing me grevious hurt and all mental trauma and agony .
I need a fair compensation and a quick action and resolution.
Note:
1.poor communication of customer care executives no complaints taken and tickets were raised
2.y u didn't send me SMS stating bring original DL no photo copy of original DL is invalid never mentioned in site or SMS
3.who ll recompense my schedule meeting and time
4.y I've to go thru pain and suffering with my trauma.
5.i need a quick fair compensation and action
6. I wonder there was a video uploaded in YouTube regarding behaviour of same fellow y action is not taken against him
IAM uploading screenshot all My SMs notification none mentioned regarding bring original DL.
Reply soon and revert me on
Booking ID:JPS6T80QJ
3.i have uploaded you a

1attaching video clip post inscident
https://m.facebook.com/story.php?story_fbid=[protected]&id=[protected]

Awaiting for a fair compensation as I ve got a right elbow ligament tear.

Thank you
Dr.fayaz

Hello Fayaz,

Greetings!

Firstly, please accept our apologies for the inconvenience caused. We believe our team reached out to you and addressed the above stated issue. It is disappointing to receive such feedback from our customers, as we strive to provide a great zooming experience to our customer.

As informed on the call, we have already escalated the issue to our ground team to check on this and will ensure necessary measures are taken as we do not tolerate such behavior.

Regards,
Appachu

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Can you revert me with the resolution what you have taken
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Hello Fayaz,

Greetings!

The concerned executive has been warned for his behavior and we are monitoring his performance to avoid any such mishaps in the future. Rest assured, the matter is taken up on priority and we will surely work on rectifying the issue.

Regards,
Appachu

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Thank you for your mail, however where is the fair justice to the physical injury, the mental stress I have gone through and the loss of work that I have experience d.

Because of your executive I had to undergo these which I am not supposed to. Additionally I incurred medical expenses and have went through series of stress.Zoom car is liable to pay me for these. Revert with a substantiate response.
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