[Resolved] Zoom Car — illegal damage charge

sivatejacenation

Address:

600126

Hi

This is to validate my point that the booking done on 19july from 5am to 5 pm by me, and the car was dropped off in the same condition at which it was given to me. Even the fleet who delivered the car to me is aware of the damage which was already there but im forced to pay by the zoomcar authorities to pay 2000₹ for the damages which is not done by me.

Need to take this seriously. I will not pay a single penny for the damages not done by me.

Thanks
Siva

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Aug 27, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2018

Zoomcar Customer Care's response Hello Shivatej,

Greetings!

We are sorry to know about the discrepancy in the charges levied on the booking. Please share your booking ID for our reference, we shall have a recheck on the charges and we will update you on the same.

Regards,
Sowmya

Jul 23, 2018

Updated by sivatejacenation Hi

My booking id is JPS64JNW1

Note that the driver himselft is the witness for the damages which is not done by me.

Thanks
Sivateja

Verified Support

Jul 23, 2018

Zoomcar Customer Care's response Hello Shivatej,

Greetings!

Thank you for sharing the requested details. Upon checking, we see that our team reached out to you and shared an update regarding the above escalation raised. The damage charge levied on the booking is valid. Unfortunately, we will not be able to reverse the charge.

Hoping for your understanding in this regard.

Regards,
Ramya. S

Jul 23, 2018

Updated by sivatejacenation Hi

Please do not claim yourself that the charges are valid.

Do you have any proofs that the damage is done by me.

I have proofs that the damage is not my responsibility.

Already i said inthe note that the driver himsefl is the witness. Then what else do you need.

You charge for one damages from multiple customers it seems to.

See this damage is not done by me. These charges are not valid. If you have any proofs then let me check for that when you upload the pictures of the car that was taken on 19 July In the morning.

Thanks
Sivateja

Jul 26, 2018

Updated by sivatejacenation Hi,

This is the third time iam following up with you regarding the invalid charges leveied on me, still im getting mails and notifications to pay the charge.

Since i have proofs and the damage is not done by me iam not going to pay even a single penny for that.

If you claim that the damage is valid then upload the pics down below since its your responsibility to have proofs.

Thanks
Sivateja

Verified Support

Jul 27, 2018

Zoomcar Customer Care's response Hello Sivateja,

Greetings!

We did have a check on the damage charges and have validated the same. We find that the damage charges are valid. We are sorry, we will be unable to reverse the damage charges levied on the booking. Hoping for your kind understanding in this regard.

Regard
Wasim
Zoomcar

Jul 29, 2018

Updated by sivatejacenation Hi

See copy pasting the same comments doesnt mean the damages are valid.

Really if they are valid and you have validated the upload the pics of the car, why are you hesitating to upload the pics??

These are not valid, iam not a kid to adultrate.

Upload the pic to validate that these are valid.

Thanks
Sivateja