[Resolved] Zoom Car — imposed wrong fee

[email protected]

from Mumbai, Maharashtra

Address:

Hyderabad, Telangana, 500042

Hi zoomcar team
I made a booking with you on 12th november 2019
As you said after completion of ride i got my refundable caution deposit
But after that it showing inconvenience fee with a huge amount
I contacted you so many times to your customer care but didn’t resolved
Hope i get solution for this
Booking id: jps66k0ns
Registered mobile number :[protected]

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Jan 2, 2020

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

Zoomcar Customer Care's response Hello Nagendra,

Greetings!

We understand your concern here. We did check the booking ID - JPS66K0NS and we find that the charges levied on the booking are valid. As it was front vehicle documents were missing during your reservation.

Regards,
Imran
Zoomcar