[Resolved]  Zoom Car — improper car inspection

Address:

Mumbai City, Maharashtra, 400706

Hello team,

Booking if: jps6f836d
Booking date: 12 jan 2019

I have booked scorpio for 2 days for the total km of 410km but since the wheel alignment was out i had to short my journey as it was not safe to travel long tour i drove about 10km morning about 6:30am and i realized that vehical i going one side also it was vowelling which made me realize something is wrong with the vehicle later when someone over took my car and warned me that wheel will come out if i drive more also they shared the video alignment video which i added in this issue.

I directly called the zoomcar person who handed over the car and he was not ready to accept that there is some problem in the car he said last trip was successful and no one complaint and we also inspected the car there is no issue... Then i shared him the video later which he also agreed there is serious prob and he requested me to get the wheel alignment done asap and share the bill with us so ideally it was morning time no shop will be open for wheel alignment so i have to wait for almost 4 hours and later took to near by shop and later shop person told wheel alignment cannot be done as it's completely out and i[censored] want i'll change the stephanie but we found even stephanie tire was already damaged so ideally we changed the wheel with same tire which was clear that we don't have good stephanie with us so ideally we know we have to short our trip if in case anything goes wrong we could get stuck.

I spent 200 rs but i wasted my time of almost about 5hrs and mentally i could not enjoy my ride coz of of this problem with all this i uploaded 200 bill and shared this concern with zoomcar and after that they just stated there no update to us so there is no refund for this trip. There is no direct phone number to reach zoomcar customer care the number which they provide it's dead. I sent them email and shared this concern multiple time but no one called me till now also their response time is almost 7days still no solution for this concern.

Regards,
Mohd shams