[Resolved]  Zoom Car — improper excess km fees charged

Address:Pune, Maharashtra

After completion of trip, the all started showing the excess km outstanding amount which was fraud. I hardly traveled 20-25 kms extra but the app is showing about 400+ extra kms. I complained about the issue but they are saying it is done based on the car readings. I asked for the route that i traversed which they are not providing stating that it is confidential.
I demand to see the route map which i have traversed and calculate kms based on it.
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Apr 22, 2018
Complaint marked as Resolved 
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Mar 21, 2018
Zoomcar Customer Care's response
Hello Shashwat,

Greetings!

We are sorry if there is an error in billing. Request you to share us the booking details at [protected]@zoomcar.com. We will have the issue checked on priority.

Regards,
Kiran.S
Mar 21, 2018
Updated by Shashwat50
I already have complaint two times but i receive the same reply everything that it is the meter reading.
I also informed them that the meter got tripped in between the trip so check the route that i traversed and calculate accordingly.
But a last called me today and asked to pay the outstanding by tomorrow or legal action will be taken.
Complaint comments 

Comments

I already have complaint two times but i receive the same reply everything that it is the meter reading.
I also informed them that the meter got tripped in between the trip so check the route that i traversed and calculate accordingly.
But a last called me today and asked to pay the outstanding by tomorrow or legal action will be taken.
I took a cycle at pedl point in chandpole bazar Jaipur. I completed my ride within 24 minutes. But as I came back and lock the vehicle and clicked on end trip it wasn’t ending. My Paytm balance is keep on deducting. Mob no. 78778121
Cycle no. 101636.
Already I send mails more than 4 times but my problem was not solved yet.

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