[Resolved] Zoom Car — incomplete trip due to car breakdown

Bala Venkatesh

from Delhi, Delhi

Address:	Mysore, Karnataka, 570027
Website:	Zoom Cars

I booked zoom car for 1 day 6 hrs with 600 free kilometers,
Unfortunately the car faced some engine issues during the drive within 1hr 30mins from the start time. When contacting customer service for replacement of vehicle they informed me there is no other vehicle available and arranged a taxi, i paid taxi bill separately. When i enquire zoom car regarding booking cancellation and refund they replied saying within 3 days i will receive my refund, but till date i am not able to contact them and got no refund.

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Dec 4, 2018

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2018

Zoomcar Customer Care's response Hello Bala,

Greetings!

We are sorry as you have not received the refund yet and as you are unable to reach out to our support team. Kindly share the booking ID for our reference, we shall check on the escalation raised and we shall revert on a priority.

Regards,
Ramya. S

Nov 07, 2018

Updated by Bala Venkatesh My Booking Id: JP5644SFZ
Vehicle : Ford FIGO

Yesterday I received a mail saying I have to pay 10000 for Vehicle damage
I have not made any damage, The engine fault is because of Engine oil cable wearing, How can i take responsibility for giving me poor maintained car and spoiling my trip and without refunding now i have to pay additional 10K.
Even in the checklist I filled about poor condition of the vehicle.

Nov 13, 2018

Updated by Bala Venkatesh I got a mail from zoom car asking to pay 90000 for car engine ceased during my trip.
First I have to clear that i not made any accidents or over speeded, The car I recieved was not at all in good condition and i have all photos of that, In pick up point there was no zoom car authorities, I unlocked through app from an unknown zone.
If the vehicle got ceased due to their careless maintenance and offering trip, now they charging 90000 from me..A huge amount for which i booked a car for total 5000. I don't know what to do now.