Zoom Car — inconvenience bill charged 1.5 lakhs | |||
4/6/2019 Booking id (Jps6bpi53) i write this email regarding the damage of the car that i've rented on 4/6/2019. I write this to inform you that i have already paid the due amount of ₹11, 263/- and it was clear. All of a sudden, i receive a mail yesterday stating ₹1, 49, 999/- amount to be paid. It was not clear for what are we charged and shows that it's an inconvenience fee. I'm sorry to inform that we have got enough proofs to show you that it was not our mistake. We took the car on 4th june and it's been nearly 1month, how can you people say after 1 month??? How can you people be careless? You should have said the amount when the damage has happened, now it is unfair to pay the amount after 1month in spite of already paying money earlier. I would like you to please check the issue and inform me as this has to be sorted out asap. If you guys fail to sort this issue in that's the case we are going to take legal action against you. It's not the first time it has happened, as per our survey it has happened with many people and you people have been cheating like us to make money. As per your terms and conditions, the maximum damage amount is 10, 000 only. The car we have taken is included with the insurance so what is the reason of damage fee and innocence fee Kindly sort out the issue as soon as possible! Was this information helpful? | |||
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Zoomcar customer support has been notified about the posted complaint. Jul 11, 2019 Updated by Ganeshvarma12356 the car is included with the insurance so why should we pay that huge amount i was trying to call the backend team is also not calling us Jul 11, 2019 Updated by Ganeshvarma12356 1.5 lks bill  Verified Support Jul 11, 2019 Zoomcar Customer Care's response Hello Ganesh, Greetings! We understand your concern here. We did go through the booking and see that the engine and underbody off the vehicle was damaged. Hence, we have levied the charge, we regret we will not be able to reverse the charge. Regards, Ramya. S Jul 12, 2019 Updated by Ganeshvarma12356 But when I have taken the car the zoom car has mentioned properly that the zoom car will be with include insurance taxes and fuel I havent got fuel money and not the incurrence also now u have mentioned in your terms and conditions only 10000 has to be paid and the car constits of incurrence aslo Jul 12, 2019 Updated by Ganeshvarma12356 And even I have booked the Verna car and you have given me creta which is not in maintenance and asking me to pay the engine amount the only bumper was damaged by us because when the car got breakdown we have arranged our own pully your zoom car haven't helped us we have also paid the late fee of it and now your making fraud of paying 1.5laks to the students you have specifically mentioned there will be incursec to car    | |||
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+91 80 6748 1200
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038
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Cheating the people to make money in way or the other!! The worst!!
Greetings!
We are sorry for any discrepancy in the charges. Please share the booking ID for us to check and assist you accordingly.
Regards,
Guru Kiran